Terms & Conditions of Reservations

Payment Policy

Bookings are not confirmed until written confirmation has been emailed to the guest by the owner and the deposit paid. Summaries of bookings will be sent by automated email prior to arrival day. The deposit will be equal to the first night of the booking value. Balances are due on arrival at the property but may be paid at any time before the day of guest departure by prior arrangement. For guests booking via third party online travel agent sites (such as Hotels.com), booking confirmations will be sent as per their terms. Payments will also be taken as per their terms.

Cancellation Policy

a. If Government restrictions mean that guests are not permitted to travel during the period of a booking, the guest will be refunded in full. Alternatively, the guest can opt to defer their booking for up to 1 year and a travel credit will be issued for the full value of the original booking.
b. If Government restrictions mean that we are unable to accommodate guests during the period of the booking, guests will be refunded in full. Alternatively, the guest can opt to defer their booking for up to 1 year and a travel credit will be issued for the full value of the original booking.
c. Guests will be refunded in full if a booking has to be cancelled by us as a result of force majeure. This includes but is not limited to acts of God such as floods, drought, earthquake and other natural disasters. It also includes but is not limited to epidemics and pandemics, terrorist attacks, civil war, civil disturbance, war and preparations for war, imposition of sanctions, embargo or breaking off diplomatic relations. It further includes but is not limited to restrictions placed on the business by local or national authorities, fire, contamination of any kind, explosion or accident, non performance by our suppliers or contractors as well as the failure of utility services.
d. If the guest (or any member of their party) is unable to travel or disinclined to travel to stay at the property and have declined to take out travel insurance, then they accept responsibility for any loss incurred due to their cancellation. This includes but is not limited to circumstances such as illness, self isolating, quarantine, jury service, military service, incarceration, change in personal work circumstances, family emergencies, travel delays, vehicle breakdown and public transport delays.
e. Cancellation may be notified to us by phone but must be confirmed in an email. Once we have received the request in writing we will confirm the cancellation request.
f. Cancellation Fees. For any booking cancelled 7 days or more before the due arrival date, there is a full refund of the deposit paid. For cancellations made with less than 7 days before the due arrival date, the cancellation fee is equal to the whole accommodation charge.
g. We strongly recommend that guests take out travel insurance. h. Guests who book through third party online travel sites (such as Booking.com) are bound by their cancellation terms and in the event of a need to cancel will need to inform them in the first instance.

Child Policy

The Berburry welcomes children 14 years or older.

Check In Policy

In advance of arrival guests will receive automated emails asking for estimated arrival times. Guests are requested to respond to these. On the day of arrival itself, if the estimated time given is likely to be different from the actual arrival time, guests are requested to update the property. Check in is from 3pm through to 6pm. Earlier check ins and later check ins may be arranged BUT this is strictly subject to availability and any request should be notified at least 24 hours before due arrival.

Privacy Policy

We are committed to ensuring the best standards of practice in all our activities. Visitors to our web site can be assured that the protection of privacy and confidentiality are given the highest priority. All personal information is collected, held and used in strict compliance with the Data Protection Act 1998 and all subsequent legislation..

Information Collected

We do not collect any personal information from visitors to our website other than information that is knowingly and voluntarily given. Anonymous information is collected, such as the number of visitors to the website in a given period or details of properties and dates selected for online bookings, but it is purely statistical and cannot be used to identify an individual user.

Cookies are not used to collect any other information from visitors to the website. Visitors interested in requesting more information can provide contact details via a fill-in form. Visitors cannot be contacted unless such information is given. Visitors are also invited to give additional company information but a decision not to do so does not affect any subsequent negotiations or discussions.

Use of Information

The information collected will be used to contact you with further details of our current activities or to send details of future initiatives or events. It may also be used for research purposes. You can inform us at any time if you no longer require such information to be sent. If you provide your email address to us, you agree that we may send information to you by email in relation to our Services and in relation to any new services, initiatives or events. You will have the opportunity to unsubscribe from any such emails at any time. We will share your details with our booking system, Ibex for the purpose of them delivering their service to us.

We will NEVER sell your details to any third party.

You consent to us providing your details to Ibex in this way. You will have the opportunity to unsubscribe from any such emails at any time.

Data Security

We take appropriate measures to safeguard the information we hold from unauthorised access or improper use. Our database is stored in a secure, password protected location. Only users authorised by us have access to this data.

Integrity of Data

We take all reasonable measures to ensure that the information we hold is accurate. In particular we use reliable collection methods and destroy or convert to an anonymous form, any out-of-date data. Individuals may request details of all personal information held by us so as to contest inaccurate or incomplete data, verify the information and have it corrected as appropriate.

Children

Our website is not targeted at children but in any event personal information will not knowingly be collected from children under fourteen years without parental consent.

Enforcement

Any queries relating to our collection or use of personal information should be addressed to stay@berburryhotel.co.uk

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